FAQ - mix design store - accessories for living
When is MIX open?
Monday-Saturday: 10am-5:30pm
Sunday: 11am-4:00pm
Where are you located?
Visit our directions page.
If I see something I like on your website, how can I buy it?
If you see something you like on our site, you can use our shopping cart to purchase it. Or give us a call or drop us an email and we will be happy to ship it to you.
What if the item I want is not in stock?
We will inform you if an item is out of stock and tell you how long the lead-time is expected to be for the item to come back into stock. At that point you can choose to cancel the order or to have us order it for you.
How do you ship?
We generally ship by UPS ground. If you would like faster service, express shipments can be quoted for UPS Next day, 2-day or 3-day shipping. Please call or email us and we will quote shipping ASAP.
What is your return policy?
We accept returns with receipt within 14 days of your receiving the item for store credit or exchange.
What is your return policy regarding sale items and special orders?
We do not accept returns on sale items or special orders.
Do you offer gift wrapping?
Yes. The majority of our items can be gift wrapped for free.
What credit cards do you accept?
We accept Visa and MasterCard.
How is sales tax calculated on orders?
We collect sales tax on orders shipped to addresses in Connecticut. Residents in other states are responsible for complying with local state tax laws.
How can I speak with someone if I have additional questions?
Give us a call during business hours and we would be happy to answer any questions you might have. You can reach us at 203 453 0202.
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